Troubleshooting

Having problems? Get help fast so you can troubleshoot issues and get back to work.

14 articles in this collection
Written by Eddie Babbage

Editing Timelines for Postponed Events

Changing Dates and Reactivating Archived Timelines

Written by Eddie Babbage
Updated over a week ago

How to Change Event Dates in Timeline

Maybe your event was postponed and now you need to change the dates in your timeline. Here's how!

Written by Eddie Babbage
Updated over a week ago

Can't Add Account Member to my Team

Error saying their email address is already in use

Written by Eddie Babbage
Updated over a week ago

Colors not copying over when I re-use a timeline

If you created a timeline that you want to duplicate and reuse, but the colors in the items did not copy over, here's how to fix that.

Written by Eddie Babbage
Updated over a week ago

Solving Common Collaborator Problems

If your planner invited you to collaborate, and you have some questions, this is for you!

Written by Eddie Babbage
Updated over a week ago

Timeline Genius says I have Timeline Items in the Past. What do I do?

What to do if you generate a timeline and you get a message saying you have items in the past

Written by Eddie Babbage
Updated over a week ago

Why is the Spacing Off in my PDF?

Some common reasons that your PDF may be misaligned

Written by Eddie Babbage
Updated over a week ago

How do I reset my password?

Reset the login password for your Timeline Genius account

Written by Eddie Babbage
Updated over a week ago

How do I cancel my account?

Cancel your monthly or annual Timeline Genius subscription

Written by Eddie Babbage
Updated over a week ago

I can’t log in - Timeline Genius is not recognizing my email address!

Contact the Timeline Genius support team for login assistance

Written by Eddie Babbage
Updated over a week ago

Using Timeline Genius

I already have my vendors in an Excel sheet - Can I upload it to Timeline Genius?

Import existing vendor contact lists into your Timeline Genius Rolodex

Written by Eddie Babbage
Updated over a week ago

How to Reactivate an Archived Timeline

Uh oh, the timeline you want to edit is archived? No worries, this is now a 2-second fix

Written by Eddie Babbage
Updated over a week ago

Timeline is archived but its date is in the future

Is your event in the future yet your timeline archived itself? Here's why and how to fix it.

Written by Eddie Babbage
Updated over a week ago

I typed a lot of information and now I can’t find it - help!

Contact the Timeline Genius support team for assistance

Written by Eddie Babbage
Updated over a week ago