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Troubleshooting
Troubleshooting
Having problems? Get help fast so you can troubleshoot issues and get back to work.
14 articles in this collection
Written by
Eddie Babbage
Editing Timelines for Postponed Events
Changing Dates and Reactivating Archived Timelines
Written by
Eddie Babbage
Updated over a week ago
How to Change Event Dates in Timeline
Maybe your event was postponed and now you need to change the dates in your timeline. Here's how!
Written by
Eddie Babbage
Updated over a week ago
Can't Add Account Member to my Team
Error saying their email address is already in use
Written by
Eddie Babbage
Updated over a week ago
Colors not copying over when I re-use a timeline
If you created a timeline that you want to duplicate and reuse, but the colors in the items did not copy over, here's how to fix that.
Written by
Eddie Babbage
Updated over a week ago
Solving Common Collaborator Problems
If your planner invited you to collaborate, and you have some questions, this is for you!
Written by
Eddie Babbage
Updated over a week ago
Timeline Genius says I have Timeline Items in the Past. What do I do?
What to do if you generate a timeline and you get a message saying you have items in the past
Written by
Eddie Babbage
Updated over a week ago
Why is the Spacing Off in my PDF?
Some common reasons that your PDF may be misaligned
Written by
Eddie Babbage
Updated over a week ago
Account and Login
How do I reset my password?
Reset the login password for your Timeline Genius account
Written by
Eddie Babbage
Updated over a week ago
How do I cancel my account?
Cancel your monthly or annual Timeline Genius subscription
Written by
Eddie Babbage
Updated over a week ago
I can’t log in - Timeline Genius is not recognizing my email address!
Contact the Timeline Genius support team for login assistance
Written by
Eddie Babbage
Updated over a week ago
Using Timeline Genius
I already have my vendors in an Excel sheet - Can I upload it to Timeline Genius?
Import existing vendor contact lists into your Timeline Genius Rolodex
Written by
Eddie Babbage
Updated over a week ago
How to Reactivate an Archived Timeline
Uh oh, the timeline you want to edit is archived? No worries, this is now a 2-second fix
Written by
Eddie Babbage
Updated over a week ago
Timeline is archived but its date is in the future
Is your event in the future yet your timeline archived itself? Here's why and how to fix it.
Written by
Eddie Babbage
Updated over a week ago
I typed a lot of information and now I can’t find it - help!
Contact the Timeline Genius support team for assistance
Written by
Eddie Babbage
Updated over a week ago