When a subscription is canceled due to non-payment, the timelines associated with the account can be temporarily inaccessible, greyed out, or hidden. However, once you resubscribe, your timelines will be restored and accessible again.
Additionally, if you choose not to renew your subscription, you can request non-editable PDF copies of your upcoming timelines. This ensures you retain access to essential event information even without an active subscription.
Access After Non-Renewal
If you choose not to renew your subscription, you will no longer have full access to your timelines. However, you can request non-editable copies of your upcoming timelines in PDF format. This ensures you can still access the information you need for your events, even without an active subscription.
If you are still experiencing any issues with accessing your timelines after resubscribing, please let me know, and I will be happy to assist you further in retrieving them.
If you encounter issues with vendor associations or need assistance with accessing PDF copies of your timelines, please reach out for support.
Please keep in mind that your timelines will become inaccessible and may disappear from your account. If you decide to resume your membership, we will make every effort to restore your timelines. When you restart your subscription, you regain full access to all previously created timelines, including those from any former unlimited plans.
All contacts in your Rolodex will remain available even after canceling a subscription.
How to Cancel
How to Cancel
If you wish to proceed, you can cancel or pause your membership on your dashboard anytime by choosing the dropdown menu at the top right where you see your name or company name, then choose Plans and Billing and you'll see the cancellation link:
If you don't see a cancellation button, then you are not subscribed to any of our plans.
We surely appreciate you being a Timeline Genius member would love to ask for your feedback on your overall experience and maybe a sentence as to why you are canceling so that we can continue to improve and enhance the user experience.