If you're experiencing issues with your timeline opening, but not loading or continuously loading, there are a couple of potential reasons and solutions to address this problem.
Potential Causes and Solutions
Clear Your Browser Cache:
Sometimes, a full browser cache can prevent your timeline from loading correctly. Clearing your cache can resolve this issue.
How to Clear Cache:
For Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.
For Firefox: Go to Preferences > Privacy & Security > Cookies and Site Data > Clear Data.
For Safari: Go to Preferences > Privacy > Manage Website Data > Remove All.
Check for Deleted Clients:
If your clients have been deleted from the timeline, it will not load properly. This can happen if they were removed from the Rolodex.
Solution:
Ensure that each timeline has at least one client assigned to it.
Re-add any deleted clients to the timeline.
Steps to Re-add Clients
To re-add your clients, you will need to speak with a team member to do this for you on the backend. Be sure to include the name of the timeline and the names of the clients to be added.
By clearing your browser cache and ensuring that all required clients are present in your timeline, you can resolve most loading issues. If you continue to experience problems, please reach out to our support team for further assistance.