Timeline Genius

Changing Dates and Reactivating Archived Timelines

Editing Timelines for Postponed Events

Maybe your event was postponed and now you need to change the dates in your timeline. Here's how!

Error saying their email address is already in use

If you created a timeline that you want to duplicate and reuse, but the colors in the items did not copy over, here's how to fix that.

If your planner invited you to collaborate, and you have some questions, this is for you!

What to do if you generate a timeline and you get a message saying you have items in the past

Some common reasons that your PDF may be misaligned

If the text disappears after clicking on it, try making small edits or adjustments in those that are working to re-activate others.

If your timeline is greyed out or inaccessible, but the date is in the future, it is likely because you need to purchase timeline credits.

Having problems? Get help fast so you can troubleshoot issues and get back to work.

Reset your password if you forgot it or can't log in. Change you password in your profile settings.

Contact the Timeline Genius support team for login assistance

Import existing vendor contact lists into your Timeline Genius Rolodex

Archive completed events. Reactivate to edit. Follow steps: 1. Locate timeline. 2. Click reactivate. 3. Set new date. 4. Click reactivate.

Is your event in the future yet your timeline archived itself? Here's why and how to fix it.

Contact the Timeline Genius support team for assistance

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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