Troubleshooting
Having problems? Get help fast so you can troubleshoot issues and keep things running smoothly.
28 articles
- Editing Timelines for Postponed Events
- How to Change Event Dates in Timeline
- Can't Add Account Member to my Team
- Colors not copying over when I re-use a timeline
- Solving Common Collaborator Problems
- Timeline Genius says I have Timeline Items in the Past. What do I do?
- Why is the Spacing Off in my PDF?
- Text Disappearing Issue
- My Timeline is Greyed Out. What do I do?
- How to Delete Contacts from a Timeline
- Help! My Timeline Isn't Loading
- Fixing Formatting Issues in Downloaded Timelines
- Why Can’t I See a Collaborator’s Comment on a Timeline Item?
- I already have my vendors in an Excel sheet - Can I upload it to Timeline Genius?
- How to Reactivate an Archived Timeline
- Timeline is archived but its date is in the future
- Not Receiving Timeline Genius Notifications
- How to Download/Export Contacts from a Timeline
- How to Close or Minimize the Help Chat
- Why Can't I See a Collaborator's Comment on a Timeline Item?
- Why Checklist Comments Might Not Appear in Timeline Genius
- Why Are Vendor Details Carrying Over in My Timelines?
- Can I Combine Timelines from Another Account?
- 📱 Does Timeline Genius have a mobile app?
- Understanding the Venue Guidelines Section in Timeline Genius