Timeline Genius

Changing Dates and Reactivating Archived Timelines

Editing Timelines for Postponed Events

Maybe your event was postponed and now you need to change the dates in your timeline. Here's how!

How to Change Event Dates in Timeline

Error saying their email address is already in use

Can't Add Account Member to my Team

If you created a timeline that you want to duplicate and reuse, but the colors in the items did not copy over, here's how to fix that.

Colors not copying over when I re-use a timeline

If your planner invited you to collaborate, and you have some questions, this is for you!

Solving Common Collaborator Problems

What to do if you generate a timeline and you get a message saying you have items in the past

Timeline Genius says I have Timeline Items in the Past. What do I do?

Some common reasons that your PDF may be misaligned

Why is the Spacing Off in my PDF?

If the text disappears after clicking on it, try making small edits or adjustments in those that are working to re-activate others.

Text Disappearing Issue

If your timeline is greyed out or inaccessible, but the date is in the future, it is likely because you need to purchase timeline credits.

My Timeline is Greyed Out. What do I do?

Manage and remove contacts from timelines in Timeline Genius. Learn the steps and important considerations for effective contact management.

How to Delete Contacts from a Timeline

Troubleshoot timeline loading issues in Timeline Genius: clear your browser cache or re-add deleted clients to ensure functionality.

Help! My Timeline Isn't Loading

Resolve formatting issues in downloaded timelines by using "paste and match style" or clearing all formatting after pasting text.

Fixing Formatting Issues in Downloaded Timelines

Trouble seeing collaborator comments? Check for deletions, removals, filters, or refresh delays. Here’s how to fix it!

Why Can’t I See a Collaborator’s Comment on a Timeline Item?

Having problems? Get help fast so you can troubleshoot issues and keep things running smoothly.

Troubleshooting

Reset your password if you forgot it or can't log in. Change you password in your profile settings.

Reset or Change Password

Contact the Timeline Genius support team for login assistance

I can’t log in - Timeline Genius is not recognizing my email address!

Get help with account access. Learn how to create an account, log in, reset your password, and troubleshoot login issues.

Account and Login

Import existing vendor contact lists into your Timeline Genius Rolodex

I already have my vendors in an Excel sheet - Can I upload it to Timeline Genius?

Archive completed events. Reactivate to edit. Follow steps: 1. Locate timeline. 2. Click reactivate. 3. Set new date. 4. Click reactivate.

How to Reactivate an Archived Timeline

Is your event in the future yet your timeline archived itself? Here's why and how to fix it.

Timeline is archived but its date is in the future

Collaborating but not getting notifications? Check spam, follow timelines, and refresh the page to see unread notifications.

Not Receiving Timeline Genius Notifications

Export or download clients, wedding party, vendors, and venues from a Timeline as CSV files for better organization and integration.

How to Download/Export Contacts from a Timeline

Learn how to close or minimize the help chat in Timeline Genius by clicking the downward arrow where you opened the chat.

How to Close or Minimize the Help Chat

Troubleshoot missing collaborator comments when notifications don't match. Check if comments were deleted or test the feature.

Why Can't I See a Collaborator's Comment on a Timeline Item?

Why Checklist Comments Might Not Appear in Timeline Genius

Why Are Vendor Details Carrying Over in My Timelines?

Learn how to move a timeline from one account to another with permission using our cloning feature.

Can I Combine Timelines from Another Account?

Discover how to use the full range of Timeline Genius features. This collection covers everything you need to know to get the most out of the software.