If you've received a notification about a comment from a collaborator (vendor, venue, or client) on a timeline item, but the comment doesn't show when you click the notification, there's a simple explanation: the collaborator likely deleted their comment after posting it. Once deleted, the comment won't be visible, even if you've received a notification for it.
Here’s how to confirm that the Timeline Genius comment feature is functioning correctly:
Step-by-Step Testing Process
Access the Collaborate View:
Go to your timeline’s Collaborate view.
Find the gear icon and click it to access collaboration options.
Select a Collaborator to Test:
Click the three dots next to the collaborator you want to test with.
Select View as to switch into their view temporarily.
Post a Comment as the Collaborator:
Once in the collaborator’s view, post a comment on a timeline item to test the functionality.
Return to Your Planner Account:
Exit the collaborator view and return to your planner account.
Refresh the page, then check the new comment notification.
Verify the Comment Visibility:
Click on the notification to confirm that the comment appears correctly on the timeline item.
By following these steps, you can confirm whether the comment feature is functioning as expected. If the comment appears properly after testing, then the initial issue was indeed due to the collaborator deleting their comment.
If the comment still doesn’t display, please contact us for further support, and we’ll be happy to investigate.